Return & Refund Policy

1. Mshop does not provide refunds for change of mind. Refunds or replacements are available only for major issues with a product covered under consumer guarantees.

2. No cash refunds will be provided. If a refund is approved it will be issued either by: 
(a) EFT direct to a bank account or credit card; 
(b) EFT to the relevant funder; 

3. Other than any remedies under ACL or other relevant legislation, Product which is used in a way or environment that would create OH&S and hygiene risks may not be returned. This includes any Equipment that may have been soiled or exposed to biological contamination and includes but is not limited to Equipment used for: bathroom & bathing; toileting; toileting & hygiene slings; stockings & undergarments; pillows, bedding & protectors; continence products; bracing & supports; compression garments; personal kitchen aids; cutlery & crockery.